Returns Policy and Shop Information
We accept returns within 14 days of purchase, when wishing to return an item please contact us directly by e-mail or phone prior to return. All items should be returned in a resalable condition with any tags attached and original packaging. You are responsible for any costs incurred when returning an item, and we cannot be held liable for any loss or damage, therefore we recommend you use a trackable form of delivery. If your purchase is for a specific occasion (i.e. Birthday/Christmas) please state on your order the date the gift will be given, and our 14 day returns policy will commence on that date.
Items Sent in Error
In the unlikely event that the incorrect item has been sent, the replacement will be dispatched once the item has been returned to us. The item must be received in a resalable condition with any tags attached and original packaging. Please ensure that an appropriate trackable method of delivery is chosen when returning, and we will refund the return postage costs in this instance.
We do inspect all items prior to dispatch; however in the unlikely event that an item is found to be faulty or damaged we will provide a replacement item. The replacement will only be dispatched once the faulty/damaged item has been returned to us and received. Again please ensure that an appropriate trackable method of delivery is chosen, we will refund the return postage costs in this instance.
Distance Selling Regulations and Your Right to Cancel
Under the distance selling regulations you have the right to cancel your order for any item purchased on this website, for a full refund. Your cancellation rights expire 7 working days from the date you contact us or after 7 working days of receipt of the delivery. The distance selling regulations further specify when your cancellation rights expire. Cancellation is only deemed served once emailed via our Contact Us page. Upon receipt of your cancellation request, we shall refund you in full as soon as possible, but in any event, no later than 30 days from receipt of your cancellation request. When returning your item(s), it is important that you contact us beforehand (as stated above) and ensure that any items sent back are sent by a trackable delivery service. The cost of returning items to us is not refundable except in certain circumstances as detailed above when an item is faulty or sent in error.
A contract for the supply of the goods will not come into existence until we transmit an email to you confirming the dispatch of your order. This does not affect your statutory rights.
The Classic Bags website and our products and services are governed by UK law.